My work telephone has a permanent red light indicating a message in my inbox. I asked the administrative staff how to access it. No one knew. I asked teachers how to access messages. No one knew. They all had a similar problem: permanent red message lights. They had all tried, but the phone kept asking for a password and no one had been given a password. I tried all possible generic set-up passwords: 000, 0000, 999, 9999 etc. None worked.
I went online to look for a manual. I found one, but it did give an instructions about passwords.
When I heard that the phone system would be down for 10 minutes, because the phone company technician was on sight to make upgrades, I dropped everything I was doing and sought him out. He immediately reset my password and I cleared 79 messages going back 2 years. That is no exaggeration.
I have set up my mailbox and am now receiving messages. I have invited any member of staff to email me if he wishes to have his password reset and have arranged with the phone technician to forward the info on to him. I have also invited teachers to attend a workshop on how to navigate their phones.
Never did I think that I would be working at this level when I decided to take on the job of media specialist.
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